WHAT IS A CORE EXCHANGE?

 

Core Policy What is a Core?  All Pure Turbos remanufactured turbochargers require core deposits. This means that we require your old part to be sent back. In order to ensure that we get your old part back we put a deposit on the part. After installation, we'll have you or the mechanic send the part back to us.

 

HOW TO RETURN A CORE?

To return your old core, wrap it and place it in the same box you received your new turbo in. It must be packed exactly the same way to avoid any damage, which means it pays to keep all the internal packaging, paper, bubble wrap, etc. Please note exactly how you received your new Pure Turbo, including wastegate, etc. and return exactly what we have sent you.

We must receive all cores back to Kagan Tuning in Locust Valley, NY within 30 days for a full refund. If a core is received after 30 days there will be a 20% deduction per 7 days from the refund amount. Upon receiving your good core, we will issue a refund within a 14 day period.

All cores are subject to inspection upon arrival. Any returned item with physical damage will be result in denial of return credit or refund. Buyer is responsible for all shipping and handling charges and original shipping charges are not refundable.

The following are examples of Turbos that will NOT be refunded:

Turbochargers: Bent or broken anything. Bent, broken or damaged housing, locked up or frozen anything. Missing or damaged wastegate.